Privacy Policy – Salvi Envíos
Last updated: November 2025
At Salvi Envíos, we respect and protect the privacy of our customers. This Privacy Policy explains what information we collect, how we use it, and how we protect your data when you use our services or visit our website.
1. Information We Collect
We may collect the following information when you use our services, complete forms, or contact us:
1.1 Personal Information
- Full name
- Phone number
- Email address
- Physical address for pickup or delivery
- Information related to packages or shipments
1.2 Technical Information
If you visit our website:
- IP address
- Browser type
- Pages visited
- Data related to user interaction
2. How We Use Your Information
We use your information to:
- Coordinate shipping and pickup services
- Communicate with you about your order or requests
- Improve our services and customer experience
- Administrative, legal, or security purposes
- Send notifications or updates related to our services
We do not sell or share your personal information with third parties for commercial purposes.
3. Sharing Information with Third Parties
We may share your data only with:
- Logistics providers involved in shipping
- Legal authorities when required by law
- Payment platforms
All third parties we work with must protect your information in accordance with privacy standards.
4. Information Security
We take reasonable steps to protect your data, including:
- Protected systems
- Limited access to authorized personnel
- Protection against unauthorized access
However, no digital method is 100% secure, so we cannot guarantee absolute security.
5. User Rights
You have the right to:
- Request access to your personal data
- Request corrections or updates
- Request deletion of your information, when legally possible
- Withdraw your consent at any time
To exercise your rights, you can contact us through the channels listed below.
6. Use of Delivery Photographs
Salvi Envíos may take photographs at the time of package delivery for purposes of verification, confirmation, and documentation of service.
This process does not apply to all deliveries and is only performed when necessary to ensure the security and traceability of the shipment.
Additionally, certain photographs may be used for promotional purposes, such as service examples, social media posts, or marketing material. In these cases, we commit to not displaying any personal information or addresses, always respecting your privacy.
If the customer does not wish for a photograph to be used for promotional purposes, they may request this at any time.
7. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the requested service
- Comply with legal and accounting obligations
8. Cookies
Our website may use cookies to improve user experience. You can disable cookies in your browser settings.
9. Changes to This Privacy Policy
We may update this policy occasionally. The last updated date will always be posted on this page.
10. Contact
If you have questions or wish to exercise your privacy rights, you can reach us at: